MicroSlide: Racing Support

Reporting a problem

Please include:

• Your device model and iOS version
• The app version
• What happened and the steps that caused it
• A screenshot, if helpful

Diamond purchases

MicroSlide offers consumable packs containing 400, 1,000, 2,500, 6,000 diamonds. The current price in your local currency appears in the shop and Apple’s purchase confirmation.

If Apple charged you but your diamonds did not appear, reopen the app, open Shop, and select Retry Store. If the problem continues, email us with the pack name, approximate purchase time, and your Apple receipt or transaction reference. Remove unrelated personal information from the receipt.

Consumed diamonds cannot be restored using a standard Restore Purchases function. Contact us if you need help with an unfinished purchase.

For refund requests, visit Apple’s Report a Problem website.

Rewarded ads

Complete five rewarded ads to earn 400 diamonds. An ad must report successful completion to count toward the reward.

If ads are unavailable, check your internet connection and try again later. Availability depends on the advertising provider.

Saved progress

Progress is currently saved on your device. Game Center sign-in is optional. Do not assume that Game Center backs up your progress across devices.

Deleting the app or clearing its data may remove local progress and diamonds. Contact support before doing this to troubleshoot a problem.